Privacy Policy

At Artclub and Friends (“we”, “us”, “our”), your privacy and the protection of your personal information is extremely important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in line with the Protection of Personal Information Act, 2013 (“POPIA”) and other relevant South African laws.

1. What Information We Collect

We may collect and process the following types of personal information:

• Contact details: Name, email address, phone number, shipping/billing address
• Account information: Username, password (encrypted)
• Order details: Purchase history, payment information (securely processed, not stored)
• Marketing preferences: Newsletter sign-ups, communication opt-ins
• Technical data: IP address, device/browser info, cookies, and usage data
• Other info: Any information you voluntarily provide (e.g., special instructions, feedback)

2. How We Collect Your Information

We collect information when you:

• Place an order on our website
• Sign up for our newsletter or marketing messages
• Create an account
• Contact us via email, contact forms, or social media
• Visit and interact with our website (cookies and analytics)

3. Why We Collect Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate order status and customer support
• Send you updates, offers, and community news (if you opt in)
• Improve our products, website, and service
• Comply with legal obligations

4. How We Share Your Information

We respect your privacy and do not sell your information. We may share your data with:

• Trusted service providers (e.g., payment processors, couriers, email marketing platforms) who help us run our business, under strict confidentiality
• Legal authorities if required by law

5. How We Protect Your Information

We use industry-standard security measures to protect your information, including:

• Secure website (SSL encryption)
• Restricted access to personal data
• Regular security reviews

6. Your Rights

Under South African law, you have the right to:

• Access your personal information
• Correct or update your details
• Object to or restrict processing of your data
• Withdraw consent for marketing at any time
• Request deletion of your information (subject to legal and business requirements)

To exercise your rights, email us at support@artclubandfriends.com.

7. Cookies and Tracking

We use cookies and similar technologies to provide a better shopping experience and to analyze website traffic. You can manage your cookie preferences in your browser settings.

8. Marketing Communications

We only send marketing messages if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. International Transfers

If you are outside South Africa, your information may be transferred to and processed in South Africa or other countries where our service providers operate. We take steps to ensure your data is protected wherever it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we’ll notify you if they are significant.

11. Contact Us

If you have any questions or concerns about your privacy, please contact us at:Email:support@artclubandfriends.comAddress: Cape Town Design Studio, Cape Town, South AfricaThank you for being part of the Artclub and Friends community. Your trust means everything to us! 💙