Shipping Policy

At Artclub & Friends, we aim to deliver your order as quickly and safely as possible. Below you'll find everything you need to know about how we process and ship your order.

Where do you ship, and how much does shipping cost?

We ship all around the world directly from our studio in Cape Town, South Africa. 🌍

South Africa (local): Standard Shipping is R125 / Free shipping for all orders over R1000

Rest of Africa: Standard Shipping is R650 / Free shipping for all orders over R3000

International: Standard Shipping is R1000 / Free shipping for all orders over R6500

How long will my order take to arrive?

We aim to pack and ship your order within 1-2 working days. Local deliveries usually arrive within 1-5 days after dispatch. International orders may take 7–21 days, depending on your location and customs. If you need your order urgently, reach out and we’ll do our best to help! Alternatively, visit one of our stores and you can purchase your pieces there.

How can I track my order?

Once your order is collected by our couriers, you’ll receive a tracking link by email. If you don’t see it, check your spam or promotions folder, or contact us and we’ll send it through. 💙

Is it safe to shop on your website?

Absolutely. Our checkout is powered by secure, industry-standard technology—your info is always protected. We have safely delivered over 10 000 orders to date.

How can I contact customer service?

We’re here for you, family! Email us at support@artclubandfriends.com

We aim to reply within 1–2 working days.